Currently, we are sending orders to street addresses in Peninsular & East Malaysia. We do not deliver to a PO Box address. If you do wish to ship to any International address, please contact us at info@bluscents.com.my and we are happy to help.

Delivery Charges

www.bluscents.com.my offers Standard Delivery Charges on online orders. Delivery charges are fixed at:

Peninsular Malaysia: RM10.00 per transaction

Sabah and Sarawak: 1st kg RM16.00, subsequence RM12.00 per kg

We deliver all orders using our standard packaging materials. Any special packaging requested by customer is subject to additional charges.

Office Hours

10.30am to 7:30pm Monday to Friday. All orders placed online over the weekend or public holidays will be processed the next working day.

Transit Times

Items purchased will be couriered via standard service within 3-5 business days for West Malaysia, and 3-7 business days for East Malaysia. We strive to deliver your purchased products in shortest time possible. All orders are in processed as soon as the transaction is confirmed. All orders are dispatched and delivered by courier service, Monday – Friday, excluding weekends and public holidays. Delivery to rural or remote areas may take an additional of 2 – 3 working days.

Orders will need to be signed for upon delivery. If you are unavailable at the time of delivery, the item will be couriered to you the next day. Please call the assigned logistic company and provide your tracking number to arrange for a redelivery.

Blu Scents Aromatherapy Sdn Bhd will not be responsible for orders signed for by someone other than the designated recipient. At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the product/products for any obvious faults, defects or damage before you sign for received products.

If you find that items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your Invoice number. Reimbursement is subjected to the courier company's discretion. In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist. If you have any questions on our shipping policy, please contact Customer Service at info@bluscents.com.my

RETURNS POLICY

We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 14 days of delivery date. All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice. All products may be exchanged once.

Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.

All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. We regret to inform that products sold online are not exchangeable at stores at the moment.

Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed. Blu Scents Aromatherapy Sdn Bhd reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met. If you have any questions on our return policy, please contact Customer Service at info@bluscents.com.my . Please provide your contact details, invoice number and reason for return.

The way we process your order:

We handle your order thoughtfully & wrapped each order with care & love by our packing team to guarantee a perfect sending. Every order will be counter checked and are individually wrapped to ensure maximum protection, "fragile" sign is sticked on parcel or boxes.

We care to offer you a quality service from selection to the delivery of our products.